Feed Back

feedback

We works hard to get the essentials of its service right everyday. We recognise however that sometimes things go wrong. When that happens we want to hear about it, and we want to make it as easy as possible for our customers to contact us and let us know. This document sets out how we handle and resolve feedback we receive from our customers. Whether this is a complaint, a suggestion, an enquiry or a compliment, we want to hear from you so that we can continue to improve our services.